Shipping policy
Shipping & Delivery
At Urban Rayne, we do our best to ensure your order is processed and delivered as quickly and smoothly as possible. Below you’ll find all the important information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Delivery times vary depending on your location:
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United States & Canada: 5–8 business days
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Europe & Australia: 7–10 business days
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Rest of the World: 8–12 business days
Please note that these are estimated delivery times and do not include processing time. Occasional delays may occur during busy periods, holidays, carrier disruptions, or customs processing.
Shipping Method & Origin
Orders are shipped directly through our trusted logistics partners. Depending on your destination, customs duties, import taxes, or local fees may apply. Any applicable charges are the responsibility of the customer.
Shipping Costs
Shipping costs are displayed at checkout and may vary depending on your destination, order size, and selected shipping method.
Delivery Responsibility
Once tracking information confirms that a package has been delivered, responsibility for receiving and securing the package passes to the customer.
Please carefully review your shipping address before placing your order. If you notice an error, contact us within 24 hours of placing your order so we can attempt to update it before shipment.
If you have any questions regarding your order, shipping, or delivery, please contact us at: